Bersama Mencapai Keunggulan Informasi Untuk Memajukan Bangsa

MOMEN

Rabu, 18 November 2020

New normal and library services in Indonesia: a case study of university libraries

Abstract

Purpose

This paper aims to share the activities of library services in the new-normal era. The paper describes libraries’ circumstances since their reopening in early June 2020. Furthermore, it provides details on how libraries have adopted several most appropriate practices changing physical to online services.

Design/methodology/approach

This paper describes various university library services in Indonesia in the new-normal era by using literature and documentary reviews as the approaches. The data were primarily collected from webpages, blogs, social media, newsletters and specific journals organized by university libraries. The survey was carried out by involving 126 university librarians incorporated in the University Libraries Forum. It highlighted the current conditions of university libraries and the most appropriate practices of library services in the new-normal era.

Findings

The most appropriate practices of university library services in the new-normal era are provided. Libraries in Indonesia have experienced a service transformation implementing the COVID-19 health protocols. Likewise, almost all university library services became virtual. Accordingly, there were several challenges faced by librarians and users in carrying out virtual activities in the library.

Originality/value

This paper provides a great value for libraries in responding to COVID-19 and those starting to reopen. It reveals the most appropriate library service practices and challenges in the new-normal era, which are useful for current and future insight development.

Arda Putri Winata (Universitas Muhammadiyah Yogyakarta, Bantul, Indonesia)

Raisa Fadelina (Universitas Muhammadiyah Yogyakarta, Bantul, Indonesia)

Sulistyo Basuki (Department of Library and Information Sciences, Universitas Indonesia, Depok, Indonesia)

Sumber

https://doi.org/10.1108/DLP-07-2020-0059